We are committed to the quality of our products and your satisfaction is 100% guaranteed. If for any reason you are not completely satisfied with the received condition of your purchased products, you may exchange it within 14 days of receipt and receive a free replacement of the product. Due to the nature of our business, unfortunately we don’t accept any cancellations or refund for the products you have already purchased and has been delivered. Therefore, please make sure that you properly measure the dimension of your wall space before you made the purchase. And at this time, we do not accept any returns, exchanges or replacements for International orders.
To request for return or exchange, please apprehend the following steps:
1. Simply take a digital photo of the item highlighting the stated defects and one of the delivery containers it arrived in
2. Attach them to an email and send to email@example.com
3. Please include in the body of the email a brief description of the reason of the return
4. Within 48 hours (workdays), our customer service will send you an approval email and Return Instruction Form (RIF) for your return request
5. After you have received an approval email and RIF from us, please print the RIF and complete it
6. Please have the item(s) mailed back to our distribution warehouse (mentioned on the email), pack them properly and place the completed RIF inside your shipping package. Please note that SPASIUM does not cover return shipping charges
7. Once we receive the item(s), we will perform an inspection. If your product passes the return check, you will receive a confirmation email. We will exchange your product accordingly.
Be sure to clearly specify the reason for the return. We strongly encourage you to return your item via a trackable method. Please note that returning item(s) are accepted for most art prints including framed items, canvas, and mounted print. Returns are not available for some items including painted art and limited edition prints.